Table of contents
01 · What TravelCities is
"By using this site, you agree to these terms. They're written plainly because a contract you don't understand isn't a contract worth keeping."
TravelCities Editions Ltd ("we", "us", "the desk") operates this site at travelcities.com. We help travellers compose trips made of components — hotels and flights — operated by third parties. We are a booking facilitator and an editorial publisher of travel notes. We are not the hotel, the airline, or the carrier.
02 · Definitions in this document
03 · Your account & cart
An account is not required to compose a trip; we identify carts by a trip ID stored in your browser. If you do create an account, the email and password you provide are yours to manage. We do not require ID verification.
Carts auto-save and persist on our servers for 90 days from last activity. After that, an unconfirmed cart may be archived and is no longer recoverable from the site. We may retain anonymised metadata for analytics.
04 · Pricing, fees & charges
The price shown on a component includes the operator's nightly rate (for hotels) or fare-class price (for flights), and is what you'll be charged at confirmation. We add a single, flat service fee per trip and an estimated tax at checkout. Both are shown plainly before you confirm.
- Prices are quoted in USD by default unless your local site indicates otherwise. We do not convert your card currency — your bank does.
- Resort fees, where they exist, are surfaced on the hotel card. They are not added at the till.
- We don't apply dynamic surge pricing. The price you see today is the price you see tomorrow, until inventory changes.
- Your card is charged once, at confirmation, for the trip total. No subscriptions, no recurring charges.
05 · Cancellation & refunds
Each component carries its own cancellation policy from the operator. The policy is shown on the component before you add it and is summarised in your confirmation email.
- Refundable components: cancelled inside the operator's window are refunded in full to the original card within 7 – 10 working days.
- Non-refundable components: as labelled. We don't waive operator policies.
- Our service fee: refunded in full if the entire trip is cancelled before any operator deadline, and pro-rated otherwise.
- Force majeure / operator failure: if a hotel closes or a flight is cancelled by the operator, you receive a full refund regardless of the original policy.
06 · Third-party operators
The actual hotel stay or flight is provided by the operator. Their terms apply to the on-the-ground experience — check-in age, baggage allowance, pet policies, dress codes, etc. We surface the operator's identity on every component so you know who you're dealing with at the door or gate.
07 · Accuracy & mistakes
We work hard to keep inventory and pricing accurate. In the rare case of a mismatch with the operator at booking time, we will notify you within 24 hours and either:
- honour the price as shown (most common), or
- refund the affected component in full and hold the rest of the trip until you decide whether to swap or cancel.
We don't shift losses from our errors onto travellers.
08 · Your conduct
By using this site you agree:
- Not to make fraudulent bookings or use stolen payment details.
- Not to scrape inventory at a rate that disrupts the service for others (rate limits apply to /api/*).
- Not to impersonate other travellers when contacting the desk.
- Not to attempt to bypass technical controls (security headers, API authentication when introduced).
09 · Liability & warranties
To the maximum extent permitted by law, TravelCities is not liable for indirect or consequential losses arising from a third-party operator's actions — delayed flights, hotel closures, missed connections, weather, force majeure. For losses caused by our direct error (incorrect confirmation, payment processed but not booked, etc.), we accept responsibility up to the total value of the affected trip.
The site is provided "as is". We make no warranty that it will be uninterrupted, error-free, or available in every jurisdiction. Your statutory consumer-protection rights are not affected.
10 · Disputes & governing law
These terms are governed by the laws of England and Wales. Disputes are first to be raised with our desk and given 30 days to resolve. After that, they may be referred to mediation, then to the courts of London (for UK and EU users) or to AAA arbitration in Delaware (for US users), as applicable. Indian users may instead use the District Consumer Disputes Redressal Forum local to them.
Nothing here prevents you from raising a claim with your card issuer, payment authority, or national consumer body.
11 · Changes to these terms
If we change these terms materially, we'll show a notice in your account and on this page at least 14 days before the change applies. Trips confirmed before the change are governed by the terms in effect at the time of confirmation. Continued use after notice constitutes acceptance.
12 · Reaching us
Email the desk via the contact page, or write to:
TravelCities Editions Ltd
86 Newington Causeway, London SE1 6DN, United Kingdom
Co. registration: 14289110 · VAT: GB418 0287 41